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Manager Quick Start

Get started with DutyCall as a Department Manager - make calls, create campaigns, and monitor your team.

What You Can Do​

As a manager, you have access to:

  • Manual outbound dialer (1-on-1 calls)
  • Campaign creation and management
  • Contact list management
  • Queue monitoring (view only)
  • Call history and reporting

Your First Steps​

1. Access the Dashboard​

After logging in, you'll see:

  • Dialer: Floating manual dialer for quick calls
  • Queue Dashboard: Monitor inbound calls (view only)
  • Campaigns: Create and manage call campaigns
  • Contacts: Manage your contact database

2. Make Your First Call​

The floating dialer lets you make instant 1-on-1 calls:

  1. Click the dialer icon (bottom right)
  2. Enter phone number in E.164 format (+15551234567)
  3. Click call
  4. Audio streams through your browser

See Manual Calling for details.

3. Create a Campaign​

For bulk calling:

  1. Navigate to Campaigns
  2. Click "Create Campaign"
  3. Add contacts (manually or import from Google Sheets)
  4. Start campaign

See Creating Campaigns for step-by-step instructions.

Tips​

  • Use Google Sheets for easy contact imports
  • Test with a small campaign first
  • Monitor queue metrics to understand call volume

Next Steps​