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Admin Quick Start

This guide helps system administrators get DutyCall configured and ready for your team.

Prerequisites​

  • Super Admin or Account Admin role
  • Twilio account with API credentials
  • Domain for webhook URLs (or ngrok for development)

Setup Steps​

1. Configure Twilio Integration​

See Twilio Setup for detailed instructions on:

  • Creating TwiML Apps
  • Setting up phone numbers
  • Configuring webhooks

2. Set Up User Roles​

DutyCall has four role levels:

  • Super Admin: Full system access
  • Account Admin: Customer-level administration
  • Department Manager: Campaign management and manual calling
  • Agent: Queue call handling only

3. Configure Queue Settings​

Set up your inbound call queue:

  • Queue name and hold music
  • Maximum wait time
  • Agent availability rules

See Queue Configuration for details.

4. Test Voice Integration​

Before going live:

  1. Test inbound calls reach the queue
  2. Test agent can accept and handle calls
  3. Verify call history is recorded
  4. Check webhook delivery

Next Steps​

Troubleshooting​

Common admin issues and solutions will be documented here.