Welcome to DutyCall Documentation
DutyCall is a powerful contact center platform built for modern teams. Whether you're an agent handling calls or an administrator managing your organization, we've got you covered.
Not Sure Where to Start?​
🚀 New to DutyCall? Start with our Getting Started Overview to understand the platform basics.
📞 Need Help With a Specific Feature? Browse by feature in the left sidebar: Voice, Channels, or Developers.
🆘 Having Trouble? Check our Troubleshooting Guide or contact support.
Platform Capabilities​
Voice Communication
- Inbound call queues with intelligent routing
- Outbound manual dialing and automated campaigns
- Real-time call monitoring and analytics
- Recording, transcription, and sentiment analysis
Agent Experience
- WebRTC browser-based calling (no downloads required)
- Intuitive call controls and queue management
- Personal call history and performance metrics
- Works for human agents, AI agents, and volunteers
Administration & Reporting
- Team leader dashboards for live monitoring
- Client admin tools for account management
- Comprehensive reporting and analytics
- REST API for custom integrations
Documentation Organization​
Our docs follow a Feature × Role structure, meaning you can navigate by:
- Role (Agent, Team Leader, Client Admin, Developer) — Start here on this page
- Feature (Voice, Campaigns, Reports, API) — Use the left sidebar
All paths lead to the same comprehensive documentation, organized to match how you think about your work.